11.1 Before a Project Begins

If a client cancels before DigitalQueens begins substantive work or incurs non-refundable third-party costs, DigitalQueens will review the upfront payment and may refund the unearned portion, less any agreed consultation, planning, administrative, payment-processing, or non-cancellable costs that were actually incurred and properly disclosed.

11.2 After Work Begins

Once substantive work begins, the upfront payment is applied to reserved capacity, planning, work performed, and project administration.

If the client cancels:

• DigitalQueens will calculate work completed.
• DigitalQueens will identify approved non-cancellable third-party costs.
• The client remains responsible for amounts earned or committed.
• Any genuinely unearned balance may be reviewed for refund where appropriate.
• Completed or partially completed deliverables may be provided after payment of amounts properly due, subject to the agreement.
• A refund is not available merely because the client changes strategy, delays internal approval, or no longer wishes to proceed after approved work has been performed.

11.3 Client Delays and Inactivity

If a client does not provide required content, access, decisions, or feedback, DigitalQueens may place the project on hold after reasonable notice.

• Original schedules may no longer remain available.
• A revised schedule may be required.
• Materially changed requirements may require a revised quote.
• Long inactivity may lead to administrative closure under the applicable agreement.
• No reactivation fee is charged unless it was disclosed and accepted in writing.

11.4 Cancellation by DigitalQueens

DigitalQueens may cancel or terminate for:

• Nonpayment
• Material breach
• Illegal or deceptive instructions
• Abuse or harassment
• Security concerns
• Infringement
• Platform-policy evasion
• Repeated failure to provide required inputs
• Technical or legal impossibility
• A conflict that cannot reasonably be resolved

Where DigitalQueens cancels without client breach:

• It should account for work completed.
• It should account for non-cancellable approved costs.
• It should consider refunding any unearned prepaid balance.
• It should provide available paid-for work where legally and technically appropriate.

Where cancellation results from client breach, fees and deliverables are determined under the written agreement and applicable law.

11.5 Fixed-Scope Projects

• 50% upfront is normally required.
• Remaining 50% is due before final delivery or launch.
• Cancellation does not eliminate payment for completed work.
• Scope changes are not cancellation rights.
• Rejected work that matches an approved scope is not automatically refundable.
• DigitalQueens should be given a reasonable opportunity to correct a material failure to meet an agreed specification.

11.6 Retainers and Ongoing Services

Retainer cancellation terms, notice periods, billing dates, and final deliverables are defined in the applicable agreement.

• No automatic renewal should be assumed unless expressly agreed.
• Recurring services require clear written terms.
• Cancellation instructions must be reasonably accessible.
• Work already completed in a billing period remains payable.
• Prepaid current-period fees are normally applied to reserved capacity and completed work.
• Unused future periods should not be charged after an effective cancellation unless contractually and lawfully due.
• Advertising spend and third-party commitments may be non-refundable once paid to the provider.

11.7 Consultations

If a consultation fee applies, its amount, duration, scheduling, cancellation terms, and rescheduling conditions will be communicated before booking.

11.8 Third-Party Costs

The following costs may be non-refundable once purchased or committed:

• Advertising spend
• Domains
• Hosting
• Software
• Plugins
• Stock media
• Fonts
• Developer accounts
• Application-store fees
• APIs
• External contractors approved for the project
• Payment-processing charges where lawfully non-refundable

Such costs must have been agreed, reasonably necessary, and properly disclosed where practical.

11.9 Digital Deliverables

After final files, source code, credentials, licenses, or other digital deliverables have been transferred, refunds are not generally available for completed work that conforms materially to the agreed scope.

If a deliverable materially fails to conform to an express written specification, the client should notify DigitalQueens with reasonable detail and allow a reasonable opportunity to investigate and correct the issue.

11.10 Marketing Results

Lack of a particular ranking, lead volume, sale, engagement result, advertising return, app approval, or commercial outcome does not by itself create a refund right because those outcomes are not guaranteed.

A refund may still be considered where DigitalQueens materially failed to provide an expressly agreed deliverable and did not correct it after reasonable notice.

11.11 How to Cancel or Request Review

Written communication is required to: team@digitalqueens.in

The request should include:

• Client or business name
• Project reference
• Reason for cancellation
• Requested effective date
• Relevant invoice information
• Any claimed delivery issue

DigitalQueens should acknowledge and review the request without promising an unsupported fixed response time.

11.12 Refund Method

Approved refunds will normally be returned using the original payment method where reasonably possible. Processing time may depend on banks, payment providers, currency conversion, compliance checks, and cross-border payment systems.

11.13 Chargebacks and Disputes

Clients should contact DigitalQueens before initiating a payment dispute so that billing or delivery concerns can be reviewed.

This does not limit any lawful right to dispute an unauthorized or genuinely contested charge.

11.14 Mandatory Rights

Nothing in this policy excludes refund, cancellation, or consumer rights that cannot lawfully be excluded.